Refund policy

We want you to be completely satisfied with your purchase. If your order isn’t exactly what you hoped for, you can return new or gently used products within 30 days of delivery. To start the process, email us at help@treatslab.co. with your order number.

All returns must include proof of purchase, such as your order number, name, and email. Items must be returned in their original packaging for a full refund. Return shipping costs are the customer’s responsibility, and original shipping charges are non-refundable.

Once we receive and inspect your return, we’ll email you to confirm approval and process your refund to your original method of payment. Refunds typically appear within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged or if you received the wrong item, please contact us immediately at help@treatslab.co. We’ll work with you to correct your order and get a replacement sent as quickly as possible.