Privacy policy
Effective Date: March 1, 2026
Treats Lab (“Treats Lab,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share the personal information you provide when you visit our website, make a purchase, or interact with us. By using our website, you agree to the practices described in this policy.
We may update this Privacy Policy from time to time, and any material changes will be posted on our website. Please check this page periodically to stay informed about how we protect your information.
Personal Information We Collect
We collect information you provide directly to us, such as your name, email address, shipping and billing address, phone number, payment details, account login information, and any messages, product reviews, or customer service inquiries. If you subscribe to our newsletter, we also collect the email address or phone number you provide.
When you use our website, we may also collect information automatically about your device, browser, IP address, pages viewed, links clicked, and the page you visited before arriving at our site. Cookies and similar technologies may be used to help us improve your experience. You can disable cookies in your browser settings, but some parts of the website may not function properly.
How We Use Your Information
We use your personal information to process and deliver your orders, communicate with you about your account or purchases, provide customer support, send marketing communications (you can unsubscribe at any time), personalize your experience, improve our website and services, detect and prevent fraud, and comply with our legal obligations.
Sharing Your Information
We may share your information with trusted third-party service providers that help us operate our business, including payment processors, shipping and fulfillment partners, email and messaging services, analytics providers, and customer review platforms. These providers only receive the information they need to perform their services and are required to keep your information secure.
We may also share personal information if required by law, to protect our rights or the safety of our customers, or in connection with a business transfer. Treats Lab does not sell your personal information. We may also share aggregated or de-identified data that cannot reasonably identify you.
Advertising and Analytics
We use third-party services to analyze how visitors use our website and to deliver relevant advertising. These services may use cookies, pixels, or other technologies to collect information about your browsing behavior. You may opt out of interest-based advertising through your browser settings or via the options provided by the advertising platforms.
Cookies and Do Not Track
Our website uses cookies and similar technologies to improve your experience, understand how our site is used, and deliver personalized content or advertising. Cookies may include small text files stored on your device or similar technologies, such as web beacons or pixels.
You can manage cookies through your browser settings and may choose to disable cookies, but some features of our website may not function properly.
If your browser sends a “Do Not Track” signal, we may honor it by limiting the collection and use of certain information, but the signal does not require us to change our data collection practices. By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal or accounting obligations. When personal information is no longer needed, we securely delete or anonymize it.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While no system can be completely secure, we work to safeguard your data using physical, electronic, and administrative protections.
Children
Our website and services are not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided information to us, please contact us so we can delete it.
California, Colorado, and Virginia Residents
If you are a resident of California, Colorado, or Virginia, you may have specific rights regarding your personal information, including the right to access, correct, delete, or opt out of the sale or processing of your information for targeted advertising. You may exercise these rights by contacting us at the email address below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date. Your continued use of our site means you accept the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact us via mail at Treats Lab. 3943 Irvine Blvd, Suite 617. Irvine, CA 92602. Or, via email at help@treatslab.co